{"id":142351,"date":"2024-05-08T13:59:19","date_gmt":"2024-05-08T11:59:19","guid":{"rendered":"http:\/\/e3mag.com\/?p=142351"},"modified":"2024-05-08T13:59:19","modified_gmt":"2024-05-08T11:59:19","slug":"cognigy-et-infinit-cx-annoncent-un-partenariat","status":"publish","type":"post","link":"https:\/\/e3mag.com\/fr\/cognigy-und-infinit-cx-verkuenden-partnerschaft\/","title":{"rendered":"Cognigy et Infinit.CX annoncent un partenariat"},"content":{"rendered":"

Cognigy, fournisseur d'IA conversationnelle et d'automatisation, et Infinit.CX, int\u00e9grateur de syst\u00e8mes et consultant dans le domaine du service client et de l'exp\u00e9rience client, concluent un partenariat. Ce partenariat vise \u00e0 poursuivre la transformation num\u00e9rique du CX (Customer Experience) et \u00e0 aider les entreprises de la r\u00e9gion DACH \u00e0 offrir des interactions de service client de premier ordre. <\/p>\n\n\n\n

Cette collaboration doit permettre aux entreprises de cr\u00e9er des exp\u00e9riences clients personnalis\u00e9es et efficaces \u00e0 l'aide de la plateforme Conversational AI de Cognigy et de l'exp\u00e9rience de mise en \u0153uvre d'Infinit.CX. Philipp Heltewig, CEO de Cognigy, a comment\u00e9 le partenariat en ces termes : \"Le partenariat avec le groupe Infinit.CX est une \u00e9tape importante pour Cognigy. Ensemble, nous allons aider les entreprises \u00e0 r\u00e9volutionner leurs interactions avec leurs clients et \u00e0 acc\u00e9l\u00e9rer leur transformation num\u00e9rique. La combinaison de notre technologie et de l'expertise d'Infinit.CX permettra aux entreprises d'offrir un service client de premi\u00e8re classe et de tr\u00e8s haut niveau\".<\/p>\n\n\n\n

Stefan Gr\u00fcnzner, CEO d'Infinit.CX group, a \u00e9galement comment\u00e9 le partenariat : \"Nous sommes tr\u00e8s heureux de travailler avec Cognigy. En int\u00e9grant notre expertise en mati\u00e8re d'exp\u00e9rience client avec la plateforme d'IA conversationnelle de Cognigy, les entreprises seront en mesure d'\u00e9lever l'exp\u00e9rience client \u00e0 un niveau sup\u00e9rieur. Ce partenariat souligne notre engagement \u00e0 fournir \u00e0 nos clients exigeants des solutions toujours plus innovantes afin de renforcer leur comp\u00e9titivit\u00e9\".<\/p>\n\n\n\n

\"\"
De gauche \u00e0 droite : Stefan Gr\u00fcnzner, CEO, Infinit.CX ; Philipp Heltewig, CEO, Cognigy ; et Sascha Poggemann, COO, Cognigy.<\/em><\/figcaption><\/figure>\n\n\n\n
\n

cognigy.com<\/a><\/p>\n\n\n\n

infinit.cx<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Cette collaboration permet aux entreprises de proposer des exp\u00e9riences client personnalis\u00e9es et efficaces.<\/p>","protected":false},"author":2368,"featured_media":135877,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[2,43945],"tags":[],"coauthors":[39720],"class_list":["post-142351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sap-nachrichten","category-mag-24-05","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-400x180.jpg",400,180,true],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-768x346.jpg",768,346,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-100x45.jpg",100,45,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-480x216.jpg",480,216,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-640x288.jpg",640,288,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-720x324.jpg",720,324,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-960x432.jpg",960,432,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-18x8.jpg",18,8,true],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428.jpg",1000,450,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-600x270.jpg",600,270,true],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-600x450.jpg",600,450,true],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/12\/23-12-Kooperation-shutterstock_1538733428-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"

Die Zusammenarbeit erm\u00f6glicht Unternehmen personalisierte und effektive Kundenerlebnisse.<\/p>\n","category_list_v2":"Community Nachrichten<\/a>, MAG 24-05<\/a>","author_info_v2":{"name":"E3 Magazine","url":"https:\/\/e3mag.com\/fr\/author\/e3_magazin\/"},"comments_num_v2":"0 commentaire","_links":{"self":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/142351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/users\/2368"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/comments?post=142351"}],"version-history":[{"count":2,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/142351\/revisions"}],"predecessor-version":[{"id":142355,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/142351\/revisions\/142355"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media\/135877"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media?parent=142351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/categories?post=142351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/tags?post=142351"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/coauthors?post=142351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}