Les deux solutions sont bas\u00e9es sur la SAP Business Technology Platform (BTP) et utilisent la SAP Integration Suite. Alors que la solution Customer Experience (CX) est int\u00e9gr\u00e9e avec SAP Commerce, SAP Commerce Cloud, CRM Sales et CRM Service Manager, la solution Employee Experience (EX) est int\u00e9gr\u00e9e avec SAP SuccessFactors Employee Central. \"Notre plateforme d'automatisation dynamique g\u00e9n\u00e9rative bas\u00e9e sur l'IA exploite l'architecture multi-LLM et aide les entreprises \u00e0 red\u00e9finir la mani\u00e8re dont elles interagissent avec leurs clients et leurs employ\u00e9s. Cela leur donne un avantage concurrentiel et un pr\u00e9cieux retour sur investissement \u00e0 grande \u00e9chelle\", a d\u00e9clar\u00e9 Raghu Ravinutala, PDG et cofondateur de Yellow.ai.<\/p>\n\n\n\n
\"Les agents IA dynamiques de Yellow.ai, qui g\u00e8rent plus de deux milliards d'interactions chaque trimestre, prennent en charge plus de 135 langues sur plus de 35 canaux, dont la t\u00e9l\u00e9phonie, Alexa, le Web, WhatsApp, Google Business Messaging et Facebook. Nos agents IA dynamiques peuvent permettre aux entreprises d'automatiser les fonctions client via nos suites de produits Conversational Service Cloud et Conversational Commerce Cloud, tandis que notre Conversational EX Cloud offre une assistance 24 heures sur 24 avec une automatisation en libre-service pour r\u00e9pondre \u00e0 toutes les demandes quotidiennes des employ\u00e9s \u00e0 grande \u00e9chelle. <\/p>\n\n\n\n
Avec nos solutions, nous fournissons des exp\u00e9riences semblables \u00e0 celles des humains et atteignons en 30 jours une automatisation de plus de 90% avec des co\u00fbts d'exploitation r\u00e9duits de 60%\". La solution ChatBots et VoiceBots pour CX est disponible dans le SAP Store en version d'essai gratuite. Le SAP Store offre une exp\u00e9rience client num\u00e9rique connect\u00e9e permettant de trouver, d'essayer, d'acheter et de renouveler plus de 2300 solutions de SAP et de ses partenaires. Les clients peuvent y trouver les solutions SAP et les solutions valid\u00e9es par SAP dont ils ont besoin pour d\u00e9velopper leur activit\u00e9. Et pour chaque achat effectu\u00e9 via le SAP Store, SAP plante un arbre.<\/p>\n\n\n\n
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Yellow.ai gab bekannt, dass seine generativen KI-gest\u00fctzten ChatBots und VoiceBots f\u00fcr die Automatisierung im SAP-Store bereitstehen.<\/p>\n","category_list_v2":"IT-Management<\/a>, MAG 23-10<\/a>","author_info_v2":{"name":"E3 Magazine","url":"https:\/\/e3mag.com\/fr\/author\/e3_magazin\/"},"comments_num_v2":"0 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