{"id":128386,"date":"2023-06-16T09:30:00","date_gmt":"2023-06-16T07:30:00","guid":{"rendered":"http:\/\/e3mag.com\/?p=128386"},"modified":"2023-05-26T09:03:25","modified_gmt":"2023-05-26T07:03:25","slug":"cloud-de-services-intelligents","status":"publish","type":"post","link":"https:\/\/e3mag.com\/fr\/intelligent-service-cloud\/","title":{"rendered":"Nuage de services intelligents"},"content":{"rendered":"

Service client num\u00e9rique : ces outils SAP sont convaincants<\/h2>\n\n\n\n

Pour que les entreprises puissent mettre en place des processus de service num\u00e9riques sur mesure, il est essentiel de comprendre les diff\u00e9rentes phases du service, les d\u00e9fis auxquels les entreprises sont confront\u00e9es et les outils qui permettent de les g\u00e9rer.<\/p>\n\n\n\n

Le portefeuille SAP propose des outils Intelligent Service Cloud et S\/4 Service pour offrir aux clients une exp\u00e9rience de service rapide, personnalis\u00e9e et homog\u00e8ne. Alors que les outils se distinguent par leur orientation vers le client et que leurs points forts se situent surtout dans les processus de ticketing, le S\/4 Service met l'accent sur l'int\u00e9gration dans les processus backend. Afin de concevoir le processus de service de mani\u00e8re globale et continue, il est extr\u00eamement important de mettre en place une solution de service int\u00e9gr\u00e9e, qui desserve \u00e9galement d'autres points de contact que les points de contact classiques mentionn\u00e9s ci-dessus. La solution : un portail de services. SAP Commerce Cloud offre tout ce qu'il faut pour cr\u00e9er de tels portails int\u00e9gratifs.<\/p>\n\n\n\n

Les portails clients peuvent \u00eatre construits sur la base de la plateforme SAP Business Technology, une plateforme ouverte de donn\u00e9es et de d\u00e9veloppement pour l'ensemble de l'\u00e9cosyst\u00e8me SAP. Il est recommand\u00e9 d'impl\u00e9menter autour du processus une gestion des connaissances qui aide le collaborateur du service \u00e0 r\u00e9pondre aux demandes complexes. SAP propose ici sa propre solution avec SAP Knowledge Central by Nice.<\/p>\n\n\n\n

Mais que se passe-t-il lorsqu'une intervention d'un technicien est n\u00e9cessaire pour r\u00e9parer un appareil \u00e9lectrique ? SAP Field Service Management (FSM), bas\u00e9 sur le cloud, fait partie du portefeuille SAP et constitue, en combinaison avec SAP Service Cloud et Remote Support, la base d'une planification efficace des interventions sur site. Le logiciel permet de planifier les interventions en temps r\u00e9el et utilise la technologie de crowd-service bas\u00e9e sur l'intelligence artificielle.<\/p>\n\n\n\n

\"\"<\/a><\/figure>","protected":false},"excerpt":{"rendered":"

La qualit\u00e9 des prestations de service n'augmente pas seulement la satisfaction et la fid\u00e9lit\u00e9 des clients, elle peut aussi susciter un enthousiasme durable, minimiser les co\u00fbts et augmenter le succ\u00e8s de l'entreprise. Quel logiciel pour y parvenir ?<\/p>","protected":false},"author":2133,"featured_media":128388,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[5,42541],"tags":[42543,14573],"coauthors":[38052],"class_list":["post-128386","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-management","category-mag-23-05","tag-mag-23-05","tag-sybit","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-400x180.jpg",400,180,true],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-768x346.jpg",768,346,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-100x45.jpg",100,45,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-480x216.jpg",480,216,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-640x288.jpg",640,288,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-720x324.jpg",720,324,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-960x432.jpg",960,432,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-1168x526.jpg",1168,526,true],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",18,8,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-600x270.jpg",600,270,true],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-600x540.jpg",600,540,true],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"

Die Qualit\u00e4t der Serviceleistungen steigert nicht nur die Zufriedenheit und Loyalit\u00e4t der Kunden, sondern kann auch nachhaltig begeistern, Kosten minimieren und den Unternehmenserfolg steigern. Welche Software unterst\u00fctzt dabei?<\/p>\n","category_list_v2":"IT-Management<\/a>, Mag 23-05<\/a>","author_info_v2":{"name":"Sybit GmbH","url":"https:\/\/e3mag.com\/fr\/author\/sybit-gmbh\/"},"comments_num_v2":"0 commentaire","_links":{"self":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/128386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/users\/2133"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/comments?post=128386"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/128386\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media\/128388"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media?parent=128386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/categories?post=128386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/tags?post=128386"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/coauthors?post=128386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}