{"id":116758,"date":"2022-09-09T08:00:00","date_gmt":"2022-09-09T06:00:00","guid":{"rendered":"http:\/\/e3mag.com\/?p=116758"},"modified":"2022-08-04T10:11:38","modified_gmt":"2022-08-04T08:11:38","slug":"gestion-de-lexperience","status":"publish","type":"post","link":"https:\/\/e3mag.com\/fr\/gestion-de-lexperience\/","title":{"rendered":"Gestion de l'exp\u00e9rience"},"content":{"rendered":"

Signavio a \u00e9labor\u00e9 une strat\u00e9gie en cinq \u00e9tapes pour la transformation holistique des processus d'entreprise.<\/p>\n\n\n\n

  1. R\u00e9aliser une analyse th\u00e9orique\/r\u00e9elle : Avant que les entreprises puissent \u00e9tendre leur optimisation des processus aux informations issues de la gestion de l'exp\u00e9rience, un inventaire est n\u00e9cessaire. Une fois cela fait, il convient de d\u00e9finir un \u00e9tat th\u00e9orique.<\/li>
  2. Comprendre les parties prenantes : L'optimisation des processus selon le mod\u00e8le traditionnel ne tient pas du tout compte des souhaits et de l'exp\u00e9rience des clients et des collaborateurs. Pour les impliquer dans la transformation de leurs processus, les entreprises ont besoin d'informations qu'elles peuvent par exemple extraire de sondages. Elles devraient \u00e9galement prendre en consid\u00e9ration le Net Promoter Score (NPS).<\/li>
  3. Identifier les principaux points de contact : Il est essentiel de bien comprendre o\u00f9, par exemple, les clients entrent en contact avec le processus interne : c'est la seule fa\u00e7on d'identifier les principaux points de contact. Les \"Customer Journey Maps\" aident \u00e0 identifier les diff\u00e9rentes interd\u00e9pendances entre le processus interne et l'exp\u00e9rience externe.<\/li>
  4. D\u00e9finir et mettre en \u0153uvre des mesures : L'identification des points de processus est suivie de leur d\u00e9finition et de leur mise en \u0153uvre. Les entreprises ne doivent pas oublier d'impliquer tous les collaborateurs dans cette \u00e9tape potentiellement disruptive.<\/li>
  5. \u00c9valuer la transformation des processus : La transformation des processus d'entreprise n'est jamais une op\u00e9ration unique, car les modifications apport\u00e9es aux processus peuvent aussi \u00eatre infructueuses. Il est donc essentiel de continuer \u00e0 \u00e9valuer l'optimisation des processus d'entreprise apr\u00e8s la transformation des processus.
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    L'optimisation en termes de facteurs tels que les co\u00fbts, l'efficacit\u00e9 et l'agilit\u00e9 n'est plus qu'une base solide pour une optimisation compl\u00e8te des processus de bout en bout.<\/p>","protected":false},"author":38,"featured_media":116759,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[5,40957],"tags":[37547,111,40960,14876,236],"coauthors":[19920],"class_list":["post-116758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-management","category-mag-22-07","tag-experience-management","tag-infrastruktur","tag-mag-22-07","tag-prozessoptimierung","tag-sap","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",400,208,false],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-768x399.jpg",768,399,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-100x52.jpg",100,52,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-480x250.jpg",480,250,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-640x333.jpg",640,333,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-720x374.jpg",720,374,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-960x499.jpg",960,499,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",18,9,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",1000,520,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",600,312,false],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo.jpg",600,312,false],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2022\/08\/shutterstock_2080661035_Photon_photo-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"

    Die Optimierung im Hinblick auf Faktoren wie Kosten, Effizienz und Agilit\u00e4t ist nur noch eine solide Basis f\u00fcr eine vollst\u00e4ndige Ende-zu-Ende-Prozessoptimierung.<\/p>\n","category_list_v2":"IT-Management<\/a>, Mag 22-07<\/a>","author_info_v2":{"name":"Magazine E-3","url":"https:\/\/e3mag.com\/fr\/author\/e-3-magazin\/"},"comments_num_v2":"0 commentaire","_links":{"self":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/116758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/comments?post=116758"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/posts\/116758\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media\/116759"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/media?parent=116758"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/categories?post=116758"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/tags?post=116758"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/fr\/wp-json\/wp\/v2\/coauthors?post=116758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}