{"id":61748,"date":"2015-09-02T11:43:40","date_gmt":"2015-09-02T09:43:40","guid":{"rendered":"http:\/\/e3mag.com\/?p=61748"},"modified":"2019-07-31T11:46:03","modified_gmt":"2019-07-31T09:46:03","slug":"gestion-de-las-relaciones-con-los-clientes-crm","status":"publish","type":"post","link":"https:\/\/e3mag.com\/es\/gestion-de-las-relaciones-con-los-clientes-crm\/","title":{"rendered":"Gesti\u00f3n de las relaciones con los clientes (CRM)"},"content":{"rendered":"<p>El equipo de Job Site Solutions en EMEA se centra en la gesti\u00f3n de las relaciones con contratistas y comerciantes estrat\u00e9gicos, demostrando y explicando la gama de productos in situ para convencer a los usuarios finales de los puntos fuertes de Milwaukee.<\/p>\n<p>Para apoyar al equipo en t\u00e9rminos de procesos, TTI buscaba una soluci\u00f3n CRM adecuada. El sistema CRM deb\u00eda permitir una f\u00e1cil integraci\u00f3n con SAP y tener un alto nivel de funcionalidad y facilidad de uso.<\/p>\n<p>ITML CRM logr\u00f3 convencer aqu\u00ed, en particular tambi\u00e9n gracias a la capacidad omnicanal de la soluci\u00f3n. Esto significa que la tienda web, el personal de campo y de oficina, as\u00ed como la direcci\u00f3n, pueden acceder a los mismos datos en SAP ERP sin interfaces susceptibles de interferencias.<\/p>\n<p>En el futuro, toda la regi\u00f3n de ventas EMEA de la Divisi\u00f3n de Herramientas El\u00e9ctricas trabajar\u00e1 con procesos de ventas basados en ITML Smart Business Client y una aplicaci\u00f3n para tabletas.<\/p>\n<p>Las primeras \u00e1reas ya son productivas. En la fase final, m\u00e1s de 350 usuarios contar\u00e1n con el apoyo de la soluci\u00f3n CRM en su trabajo diario.<\/p>","protected":false},"excerpt":{"rendered":"<p>Con el fin de reforzar en el futuro el contacto directo con los clientes finales, TTI, proveedor chino de herramientas el\u00e9ctricas y equipos de jardiner\u00eda y limpieza de suelos, ha introducido el servicio Job Site Service para su marca profesional Milwaukee.<\/p>","protected":false},"author":38,"featured_media":61274,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[161,1571],"tags":[124,73,14508],"coauthors":[19920],"class_list":["post-61748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-szene","category-1571","tag-crm","tag-erp","tag-itml","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",400,155,false],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-768x297.jpg",768,297,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-100x39.jpg",100,39,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-480x186.jpg",480,186,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-640x248.jpg",640,248,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-720x279.jpg",720,279,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-960x372.jpg",960,372,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",18,7,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",1000,387,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",600,232,false],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015.jpg",600,232,false],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/07\/2015-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"<p>Um zuk\u00fcnftig den direkten Kontakt zu Endkunden zu st\u00e4rken, hat TTI, ein chinesischer Anbieter von Elektrowerkzeugen, Garten- und Bodenreinigungsger\u00e4ten, den Job Site Service f\u00fcr seine Profi-Marke Milwaukee eingef\u00fchrt.<\/p>\n","category_list_v2":"<a href=\"https:\/\/e3mag.com\/es\/categoria\/escena\/\" rel=\"category tag\">Szene<\/a>, <a href=\"https:\/\/e3mag.com\/es\/categoria\/1509\/\" rel=\"category tag\">MAG 15-09<\/a>","author_info_v2":{"name":"Revista E-3","url":"https:\/\/e3mag.com\/es\/author\/e-3-magazin\/"},"comments_num_v2":"0 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