Para responder a esta pregunta, Ivanti ha identificado aqu\u00ed \u00e1reas de inter\u00e9s en la gesti\u00f3n de servicios de TI. Por ejemplo, que la inteligencia artificial apoyar\u00e1 cada vez m\u00e1s los procesos de ITSM.<\/p>\n
El aprendizaje autom\u00e1tico y la inteligencia artificial (IA) se abrir\u00e1n camino a gran escala en la ITSM en los pr\u00f3ximos cinco a\u00f1os. La gesti\u00f3n de servicios artificialmente inteligente (AISM) complementar\u00e1 inicialmente la gesti\u00f3n de servicios tradicional. Adem\u00e1s, la automatizaci\u00f3n crear\u00e1 espacio libre para los sobrecargados equipos de TI.<\/p>\n
Hablando de IA: los chatbots y el lenguaje natural se abrir\u00e1n camino en las operaciones de TI en 2019. Se establecer\u00e1n en la gesti\u00f3n de TI y en ITSM a medio plazo.<\/p>\n
Las soluciones impulsadas por IA, como Alexa, ya son omnipresentes en el \u00e1mbito privado y est\u00e1n aumentando las expectativas de los usuarios a nivel profesional.<\/p>\n
Las tecnolog\u00edas de IA combinadas con la automatizaci\u00f3n permitir\u00e1n que la gesti\u00f3n de servicios de TI ocupe nuevas \u00e1reas de responsabilidad en el futuro.<\/p>\n
En los \u00faltimos a\u00f1os, las operaciones de TI han logrado posicionarse con \u00e9xito como proveedor de servicios orientados a la empresa. Las organizaciones de TI se est\u00e1n convirtiendo cada vez m\u00e1s en consultores para el dise\u00f1o de procesos operativos.<\/p>","protected":false},"excerpt":{"rendered":"
Sin apoyo tecnol\u00f3gico, los CIO dif\u00edcilmente podr\u00e1n gestionar sus tareas en el futuro. Por tanto, \u00bfa qu\u00e9 temas tecnol\u00f3gicos deber\u00edan prestar atenci\u00f3n en 2019?<\/p>","protected":false},"author":38,"featured_media":56659,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[2,27969],"tags":[22564,624,626,11210],"coauthors":[19920],"class_list":["post-56658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sap-nachrichten","category-mag-1902","tag-chatbots","tag-ki-joule","tag-kuenstliche-intelligenz","tag-maschinelles-lernen","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",400,180,false],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-768x346.jpg",768,346,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-100x45.jpg",100,45,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-480x216.jpg",480,216,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-640x288.jpg",640,288,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-720x324.jpg",720,324,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-960x432.jpg",960,432,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",18,8,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",600,270,false],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",600,270,false],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"
Ohne technologische Unterst\u00fctzung werden CIOs in Zukunft ihre Aufgaben kaum bew\u00e4ltigen k\u00f6nnen. Welche Technologiethemen sollten sie deshalb 2019 im Blick behalten?<\/p>\n","category_list_v2":"Community Nachrichten<\/a>, MAG 19-02<\/a>","author_info_v2":{"name":"Revista E-3","url":"https:\/\/e3mag.com\/es\/author\/e-3-magazin\/"},"comments_num_v2":"0 comentarios","_links":{"self":[{"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/posts\/56658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/comments?post=56658"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/posts\/56658\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/media\/56659"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/media?parent=56658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/categories?post=56658"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/tags?post=56658"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/coauthors?post=56658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}