{"id":139211,"date":"2024-02-07T14:20:33","date_gmt":"2024-02-07T13:20:33","guid":{"rendered":"http:\/\/e3mag.com\/?p=139211"},"modified":"2024-02-12T12:49:37","modified_gmt":"2024-02-12T11:49:37","slug":"3-tendencias-en-comunicacion-y-colaboracion-para-2024","status":"publish","type":"post","link":"https:\/\/e3mag.com\/es\/3-kommunikation-und-kollaboration-trends-fuer-2024\/","title":{"rendered":"Tres tendencias en comunicaci\u00f3n y colaboraci\u00f3n para 2024"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Creaci\u00f3n progresiva de redes e integraci\u00f3n de herramientas y canales de comunicaci\u00f3n<\/h2>\n\n\n\n<p>En 2024, la integraci\u00f3n de diferentes canales y herramientas de comunicaci\u00f3n seguir\u00e1 aumentando. Los l\u00edmites entre las soluciones tradicionales de comunicaciones unificadas y las funciones de los centros de contacto son cada vez m\u00e1s difusos. Los proveedores tambi\u00e9n est\u00e1n trabajando para integrar a la perfecci\u00f3n bots basados en IA y otras herramientas de automatizaci\u00f3n en sus soluciones de comunicaci\u00f3n. Esto demuestra hacia d\u00f3nde se dirige el viaje: hacia soluciones \u00f3ptimamente conectadas en red que combinan el sistema telef\u00f3nico y las comunicaciones unificadas con funciones de centro de contacto, IA, v\u00eddeo y colaboraci\u00f3n, y que pueden integrarse en los sistemas CRM y ERP existentes, as\u00ed como en otras soluciones de otros proveedores. Todas estas funciones pueden utilizarse a trav\u00e9s de una \u00fanica interfaz de usuario, para una mayor eficiencia y una gesti\u00f3n sencilla de todas las tareas de comunicaci\u00f3n.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-ae512a5\" data-block-id=\"ae512a5\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-ae512a5-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c59aefe\" data-v=\"4\" data-block-id=\"c59aefe\"><style>@media screen and (min-width:768px){.stk-c59aefe{flex:1 1 calc(46.69999999999999% - var(--stk-column-gap,0px) * 1 \/ 2 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c59aefe-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c59aefe-inner-blocks\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"850\" src=\"https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-1200x850.jpg\" alt=\"\" class=\"wp-image-139218\" srcset=\"https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-1200x850.jpg 1200w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-400x283.jpg 400w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-768x544.jpg 768w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-100x71.jpg 100w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-480x340.jpg 480w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-640x453.jpg 640w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-720x510.jpg 720w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-960x680.jpg 960w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-1168x827.jpg 1168w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-1440x1020.jpg 1440w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach.jpg 1525w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-18x12.jpg 18w, https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/Ralf_Ebbinghaus-Geschaeftsfuehrer-Enreach-600x425.jpg 600w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7159750\" data-v=\"4\" data-block-id=\"7159750\"><style>@media screen and (min-width:768px){.stk-7159750{flex:1 1 calc(53.3% - var(--stk-column-gap,0px) * 1 \/ 2 ) !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7159750-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-7159750-inner-blocks\">\n<p>   <\/p>\n\n\n\n<p><em>Si se examinan m\u00e1s de cerca, se observan algunos avances interesantes en estos \u00e1mbitos.<\/em><br><\/p>\n\n\n\n<p><em>Ralf Ebbinghaus,<br>Director General,<br>Enreach<\/em><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">M\u00e1s IA, m\u00e1s automatizaci\u00f3n<\/h2>\n\n\n\n<p>Las tecnolog\u00edas de IA y automatizaci\u00f3n siguen avanzando r\u00e1pidamente y ser\u00e1n a\u00fan m\u00e1s accesibles en 2024. Los avances en el campo de la inteligencia artificial y la IA conversacional, que ya se aceleraron en 2023, alcanzar\u00e1n un nuevo nivel en 2024. Las plataformas de IA de f\u00e1cil acceso y las herramientas de IA integradas directamente en las soluciones de comunicaci\u00f3n, como los bots y los sistemas de di\u00e1logo inteligente, permitir\u00e1n a las empresas de todos los tama\u00f1os optimizar a\u00fan m\u00e1s sus procesos empresariales. Los servicios automatizados se utilizar\u00e1n mucho m\u00e1s ampliamente en 2024 que en el pasado, aumentando la productividad y reduciendo la susceptibilidad a errores en una amplia gama de \u00e1reas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Centrarse en la satisfacci\u00f3n del usuario<\/h2>\n\n\n\n<p>In 2024, technology users will continue to be the focus. For a long time, the ubiquity of modern technology and the popularity of smartphones meant that companies were able to continually improve their accessibility to their employees\u2014no matter what, on any day or at any time, employees or colleagues were almost always available by phone or mail. In the aftermath of the pandemic, the boundaries between work and personal life had blurred for many people, and contact outside of traditional office hours was almost part of the \"new normal\". Today, there is a shift in attitudes, with managers and employees pushing for a healthy work-life balance that not only promotes individual well-being, but ultimately contributes to higher productivity and better employee retention. Rather than being constantly available, users want to be able to manage their own availability\u2014modern communication and collaboration solutions make this possible with intelligent features. The intuitive usability of these solutions and the increasing interconnectedness of technologies also contribute to an improved user experience, making complex technologies manageable and employees accessible in an intelligent way.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.enreach.de\/\" target=\"_blank\" rel=\"noreferrer noopener\">enreach.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Enreach, proveedor europeo de soluciones de comunicaci\u00f3n y colaboraci\u00f3n unificadas, destacar\u00e1 los principales avances y tecnolog\u00edas en este \u00e1mbito.<\/p>","protected":false},"author":2368,"featured_media":139213,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[2],"tags":[624],"coauthors":[39720],"class_list":["post-139211","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sap-nachrichten","tag-ki-joule","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-400x180.jpg",400,180,true],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-768x346.jpg",768,346,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-100x45.jpg",100,45,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-480x216.jpg",480,216,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-640x288.jpg",640,288,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-720x324.jpg",720,324,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-960x432.jpg",960,432,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-18x8.jpg",18,8,true],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024.jpg",1000,450,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-600x270.jpg",600,270,true],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-600x450.jpg",600,450,true],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2024\/02\/trends-2024-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"<p>Enreach, europ\u00e4ischer Anbieter von Unified-Kommunikations- und Kollaboration-L\u00f6sungen, beleuchtet die zentralen Entwicklungen und Technologien in diesem Bereich.<\/p>\n","category_list_v2":"<a href=\"https:\/\/e3mag.com\/es\/category\/sap-nachrichten\/\" rel=\"category tag\">Community Nachrichten<\/a>","author_info_v2":{"name":"E3 Magazine","url":"https:\/\/e3mag.com\/es\/author\/e3_magazin\/"},"comments_num_v2":"0 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