Ambas soluciones se basan en SAP Business Technology Platform (BTP) utilizando SAP Integration Suite. Mientras que la soluci\u00f3n Customer Experience (CX) est\u00e1 integrada con SAP Commerce, SAP Commerce Cloud, CRM Sales y CRM Service Manager, la soluci\u00f3n Employee Experience (EX) est\u00e1 integrada con SAP SuccessFactors Employee Central. \"Nuestra Plataforma de Automatizaci\u00f3n Din\u00e1mica generativa, impulsada por IA, aprovecha la arquitectura multi-LLM para ayudar a las empresas a redefinir la forma en que se relacionan con clientes y empleados. Esto les proporciona una ventaja competitiva y un valioso ROI a escala\", afirma Raghu Ravinutala, CEO y cofundador de Yellow.ai.<\/p>\n\n\n\n
\"Los agentes din\u00e1micos de IA de Yellow.ai, que gestionan m\u00e1s de dos mil millones de interacciones cada trimestre, soportan m\u00e1s de 135 idiomas a trav\u00e9s de m\u00e1s de 35 canales, incluyendo telefon\u00eda, Alexa, web, WhatsApp, Google Business Messaging y Facebook. Nuestros agentes din\u00e1micos de IA pueden permitir a las empresas automatizar las funciones de los clientes a trav\u00e9s de nuestras suites de productos Conversational Service Cloud y Conversational Commerce Cloud, mientras que nuestra Conversational EX Cloud proporciona asistencia las 24 horas del d\u00eda con automatizaci\u00f3n de autoservicio para responder a todas las consultas cotidianas de los empleados a escala\". <\/p>\n\n\n\n
Con nuestras soluciones, ofrecemos experiencias similares a las humanas y conseguimos m\u00e1s de un 90% de automatizaci\u00f3n con un 60% menos de costes operativos en 30 d\u00edas.\" La soluci\u00f3n ChatBots y VoiceBots para CX est\u00e1 disponible en la SAP Store como prueba gratuita. La SAP Store ofrece una experiencia de cliente conectada y digital para encontrar, probar, comprar y renovar m\u00e1s de 2300 soluciones de SAP y sus partners. All\u00ed, los clientes pueden encontrar las soluciones SAP y las soluciones validadas por SAP que necesitan para hacer crecer su negocio. Y por cada compra realizada a trav\u00e9s de SAP Store, SAP planta un \u00e1rbol.<\/p>\n\n\n\n
amarillo.<\/a>ai<\/a><\/p>","protected":false},"excerpt":{"rendered":" Yellow.ai ha anunciado que sus ChatBots y VoiceBots generativos basados en IA est\u00e1n listos para su automatizaci\u00f3n en SAP 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Yellow.ai gab bekannt, dass seine generativen KI-gest\u00fctzten ChatBots und VoiceBots f\u00fcr die Automatisierung im SAP-Store bereitstehen.<\/p>\n","category_list_v2":"IT-Management<\/a>, MAG 23-10<\/a>","author_info_v2":{"name":"E3 Magazine","url":"https:\/\/e3mag.com\/es\/author\/e3_magazin\/"},"comments_num_v2":"0 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