{"id":128386,"date":"2023-06-16T09:30:00","date_gmt":"2023-06-16T07:30:00","guid":{"rendered":"http:\/\/e3mag.com\/?p=128386"},"modified":"2023-05-26T09:03:25","modified_gmt":"2023-05-26T07:03:25","slug":"nube-de-servicios-inteligentes","status":"publish","type":"post","link":"https:\/\/e3mag.com\/es\/nube-de-servicios-inteligentes\/","title":{"rendered":"Nube de servicios inteligentes"},"content":{"rendered":"

Atenci\u00f3n al cliente digital: estas herramientas de SAP convencen<\/h2>\n\n\n\n

Para que las empresas puedan establecer procesos de servicio digital personalizados, es esencial comprender en qu\u00e9 fases puede dividirse el servicio, a qu\u00e9 retos se enfrentan las empresas y qu\u00e9 herramientas pueden utilizarse para contrarrestarlos.<\/p>\n\n\n\n

La cartera de SAP ofrece las herramientas Intelligent Service Cloud y S\/4 Service para proporcionar a los clientes una experiencia de servicio r\u00e1pida, personalizada y coherente. Mientras que las herramientas se distinguen por su orientaci\u00f3n al cliente y tienen sus puntos fuertes principalmente en los procesos de emisi\u00f3n de tickets, S\/4 Service se centra en la integraci\u00f3n en los procesos de back-end. Para dise\u00f1ar el proceso de servicio de forma hol\u00edstica y coherente, es inmensamente importante establecer una soluci\u00f3n de servicio integrada que tambi\u00e9n sirva a otros puntos de contacto adem\u00e1s de los cl\u00e1sicos mencionados anteriormente. La soluci\u00f3n: un portal de servicios. SAP Commerce Cloud ofrece todo lo necesario para crear este tipo de portales integradores.<\/p>\n\n\n\n

Los portales de clientes pueden construirse sobre la base de SAP Business Technology Platform, una plataforma abierta de datos y desarrollo para todo el ecosistema SAP. Es aconsejable implantar una gesti\u00f3n del conocimiento en torno al proceso, que apoye al empleado del servicio en consultas complejas. SAP ofrece aqu\u00ed su propia soluci\u00f3n con SAP Knowledge Central by Nice.<\/p>\n\n\n\n

Pero, \u00bfqu\u00e9 ocurre cuando se necesita un t\u00e9cnico para reparar un aparato el\u00e9ctrico? El SAP Field Service Management (FSM) basado en la nube es un componente de la cartera de SAP y, junto con SAP Service Cloud y Remote Support, constituye la base para una planificaci\u00f3n eficiente del despliegue in situ. El software permite planificar el despliegue en tiempo real y utiliza tecnolog\u00eda de servicio masivo basada en inteligencia artificial.<\/p>\n\n\n\n

\"\"<\/a><\/figure>","protected":false},"excerpt":{"rendered":"

La calidad de los servicios no s\u00f3lo aumenta la satisfacci\u00f3n y fidelidad de los clientes, sino que tambi\u00e9n puede inspirar de forma sostenible, minimizar los costes y aumentar el \u00e9xito de la empresa. \u00bfQu\u00e9 software lo apoya?<\/p>","protected":false},"author":2133,"featured_media":128388,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[5,42541],"tags":[42543,14573],"coauthors":[38052],"class_list":["post-128386","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-management","category-mag-23-05","tag-mag-23-05","tag-sybit","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-400x180.jpg",400,180,true],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-768x346.jpg",768,346,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-100x45.jpg",100,45,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-480x216.jpg",480,216,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-640x288.jpg",640,288,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-720x324.jpg",720,324,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-960x432.jpg",960,432,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-1168x526.jpg",1168,526,true],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",18,8,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart.jpg",1200,540,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-600x270.jpg",600,270,true],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-600x540.jpg",600,540,true],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2023\/05\/shutterstock_1792992196_jamesteohart-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"

Die Qualit\u00e4t der Serviceleistungen steigert nicht nur die Zufriedenheit und Loyalit\u00e4t der Kunden, sondern kann auch nachhaltig begeistern, Kosten minimieren und den Unternehmenserfolg steigern. Welche Software unterst\u00fctzt dabei?<\/p>\n","category_list_v2":"IT-Management<\/a>, Mag 23-05<\/a>","author_info_v2":{"name":"Sybit GmbH","url":"https:\/\/e3mag.com\/es\/author\/sybit-gmbh\/"},"comments_num_v2":"0 comentarios","_links":{"self":[{"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/posts\/128386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/users\/2133"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/comments?post=128386"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/posts\/128386\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/media\/128388"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/media?parent=128386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/categories?post=128386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/tags?post=128386"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/es\/wp-json\/wp\/v2\/coauthors?post=128386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}