{"id":92937,"date":"2021-08-24T08:00:00","date_gmt":"2021-08-24T06:00:00","guid":{"rendered":"http:\/\/e3mag.com\/?p=92937"},"modified":"2021-08-06T10:06:05","modified_gmt":"2021-08-06T08:06:05","slug":"it-organizations-as-bridge-builders","status":"publish","type":"post","link":"https:\/\/e3mag.com\/en\/it-organizations-as-bridge-builders\/","title":{"rendered":"IT organizations as bridge builders"},"content":{"rendered":"<p>This initial question alone makes it clear that the individual areas of responsibility for a sustainably functioning setup - HR, IT and management - of flexible digital workplaces must cooperate closely. Digital Employee Experience (DEX) is the keyword here. <\/p>\n\n\n\n<p>In this context, the IT organization has a new, central role to play in communicating with employees, a role that needs to be recognized and developed. For the IT structures for home office and remote working, which are often knitted with a hot needle, the task now is to find viable technical solutions for hybrid working - practicable from the employee's point of view, secure from the IT point of view and productive from the management point of view. <\/p><div id=\"great-485904157\" class=\"great-fullsize-content-en\" style=\"margin-bottom: 20px;\"><a data-no-instant=\"1\" href=\"https:\/\/www.youtube.com\/watch?v=6yfv7eho3Gc\" rel=\"noopener\" class=\"a2t-link\" target=\"_blank\" aria-label=\"Fullsize\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150.jpg\" alt=\"Fullsize\"  srcset=\"https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150.jpg 1200w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-400x50.jpg 400w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-768x96.jpg 768w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-100x13.jpg 100w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-480x60.jpg 480w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-640x80.jpg 640w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-720x90.jpg 720w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-960x120.jpg 960w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-1168x146.jpg 1168w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-18x2.jpg 18w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-600x75.jpg 600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"1200\" height=\"150\"  style=\" max-width: 100%; height: auto;\" \/><\/a><\/div>\n\n\n\n<p>Because as the current Nexthink Pulse Report shows: With the collective move to the home office, the number of tickets in the IT helpdesk has increased significantly. Most of the companies surveyed estimated the increase at up to 50 percent.<\/p>\n\n\n\n<p>At the same time, the importance of a good digital IT experience for employees is increasing. Hybrid working is still fraught with some imponderables in practice. However, modern and innovative IT organizations can pragmatically support the user side if they view and evaluate IT technology and quality from the perspective of their customers. <\/p>\n\n\n\n<p>Equipped with the necessary analysis and communication tools, every IT is able to make disruption potential in the digital workplace transparent. This is an essential basis for establishing successful hybrid working models - which each company must design individually for itself.<\/p>","protected":false},"excerpt":{"rendered":"<p>With the trend toward hybrid working, companies are challenged to establish new collaboration processes. But who should be the main driving force behind this strategy?<\/p>","protected":false},"author":38,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[39637],"tags":[39681,39680,39679],"coauthors":[19920],"class_list":["post-92937","post","type-post","status-publish","format-standard","hentry","category-mag-21-07","tag-dex","tag-hybrid-work","tag-nexthink","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","image-100":"","image-480":"","image-640":"","image-720":"","image-960":"","image-1168":"","image-1440":"","image-1920":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":"","bricks_large_16x9":"","bricks_large":"","bricks_large_square":"","bricks_medium":"","bricks_medium_square":"","profile_24":"","profile_48":"","profile_96":"","profile_150":"","profile_300":""},"post_excerpt_stackable_v2":"<p>Mit dem Trend zu Hybrid Working sind Unternehmen gefordert, neue Prozesse der Zusammenarbeit zu etablieren. Doch wer soll die Strategie daf\u00fcr ma\u00dfgeblich vorantreiben?<\/p>\n","category_list_v2":"<a href=\"https:\/\/e3mag.com\/en\/category\/mag-21-07\/\" rel=\"category tag\">MAG 21-07<\/a>","author_info_v2":{"name":"E-3 Magazine","url":"https:\/\/e3mag.com\/en\/author\/e-3-magazin\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/posts\/92937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/comments?post=92937"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/posts\/92937\/revisions"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/media?parent=92937"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/categories?post=92937"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/tags?post=92937"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/coauthors?post=92937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}