{"id":56658,"date":"2019-03-15T07:00:07","date_gmt":"2019-03-15T06:00:07","guid":{"rendered":"http:\/\/e3mag.com\/?p=56658"},"modified":"2020-02-09T14:44:48","modified_gmt":"2020-02-09T13:44:48","slug":"what-cios-2019-should-look-for","status":"publish","type":"post","link":"https:\/\/e3mag.com\/en\/what-cios-2019-should-look-for\/","title":{"rendered":"What CIOs should look out for in 2019"},"content":{"rendered":"

To answer this question, Ivanti has identified focus areas in IT service management here. For example, that artificial intelligence will increasingly support ITSM processes.<\/p>\n

Machine learning and artificial intelligence (AI) will find their way into ITSM on a large scale in the next five years. Artificially intelligent service management (AISM) will initially supplement traditional service management. Furthermore, automation will free up overburdened IT teams.<\/p>

\"Fullsize\"<\/a><\/div>\n

Speaking of AI, chatbots and natural language will find their way into IT operations in 2019. They will establish themselves in IT management and ITSM in the medium term.<\/p>\n

Already, AI-powered solutions like Alexa are ubiquitous in the private sphere and are raising users' expectations at the professional level.<\/p>\n

Via AI technologies in conjunction with automation, IT service management will be able to fill new areas of responsibility in the future.<\/p>\n

In recent years, IT operations has already successfully positioned itself as a service-oriented provider of services within the company. IT organizations are now increasingly becoming consultants for the design of operational processes.<\/p>","protected":false},"excerpt":{"rendered":"

Without technological support, CIOs will hardly be able to manage their tasks in the future. Which technology topics should they therefore keep an eye on in 2019?<\/p>","protected":false},"author":38,"featured_media":56659,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[2,27969],"tags":[22564,624,626,11210],"coauthors":[19920],"class_list":["post-56658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sap-nachrichten","category-mag-1902","tag-chatbots","tag-ki-joule","tag-kuenstliche-intelligenz","tag-maschinelles-lernen","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",400,180,false],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-768x346.jpg",768,346,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-100x45.jpg",100,45,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-480x216.jpg",480,216,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-640x288.jpg",640,288,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-720x324.jpg",720,324,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-960x432.jpg",960,432,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",18,8,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",600,270,false],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",600,270,false],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"

Ohne technologische Unterst\u00fctzung werden CIOs in Zukunft ihre Aufgaben kaum bew\u00e4ltigen k\u00f6nnen. Welche Technologiethemen sollten sie deshalb 2019 im Blick behalten?<\/p>\n","category_list_v2":"Community Nachrichten<\/a>, MAG 19-02<\/a>","author_info_v2":{"name":"E-3 Magazine","url":"https:\/\/e3mag.com\/en\/author\/e-3-magazin\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/posts\/56658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/comments?post=56658"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/posts\/56658\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/media\/56659"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/media?parent=56658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/categories?post=56658"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/tags?post=56658"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/coauthors?post=56658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}