{"id":109482,"date":"2021-12-20T08:00:00","date_gmt":"2021-12-20T07:00:00","guid":{"rendered":"http:\/\/e3mag.com\/?p=109482"},"modified":"2022-01-10T10:00:26","modified_gmt":"2022-01-10T09:00:26","slug":"795-pages-of-concentrated-cx-knowledge","status":"publish","type":"post","link":"https:\/\/e3mag.com\/en\/795-pages-of-concentrated-cx-knowledge\/","title":{"rendered":"795 pages of concentrated CX knowledge"},"content":{"rendered":"<p> Here, companies will find an unprecedented density of analysis and examples of CX solutions, processes and integration scenarios. The book is designed to help companies write their own CX success story. This means digitizing customer-oriented processes relating to marketing, sales, e-commerce and service in such a way that the customer journey is optimally designed.<\/p>\n\n\n\n<p>The book has four parts: <\/p><div id=\"great-3261416335\" class=\"great-fullsize-content-en\" style=\"margin-bottom: 20px;\"><a data-no-instant=\"1\" href=\"https:\/\/www.youtube.com\/watch?v=6yfv7eho3Gc\" rel=\"noopener\" class=\"a2t-link\" target=\"_blank\" aria-label=\"Fullsize\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150.jpg\" alt=\"Fullsize\"  srcset=\"https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150.jpg 1200w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-400x50.jpg 400w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-768x96.jpg 768w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-100x13.jpg 100w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-480x60.jpg 480w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-640x80.jpg 640w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-720x90.jpg 720w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-960x120.jpg 960w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-1168x146.jpg 1168w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-18x2.jpg 18w, https:\/\/e3mag.com\/wp-content\/uploads\/2026\/03\/banner_26_04_08_1200x150-600x75.jpg 600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"1200\" height=\"150\"  style=\" max-width: 100%; height: auto;\" \/><\/a><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>The first is about the fundamental classification of the topic of customer experience: What is CX - and what isn't? Why is CX so important and why is it changing markets and the roles of those responsible? <\/li><li>The second part deals with SAP's CX portfolio. Here, each solution with CX relevance is analyzed and highlighted. <\/li><li>The third part focuses on processes. Whether product evaluation, trade fair visits or complaints: Realistic scenarios from e-commerce, marketing, sales and customer service are designed here and it is explained how companies can optimally orchestrate them in order to create the best possible customer experience. <\/li><li>The fourth part then tests the content presented using selected practical examples.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/e3mag.com\/wp-content\/uploads\/2021\/11\/grafik_sapanoptikum_1_sybit.jpg\" alt=\"\" class=\"wp-image-109309\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p> For CX managers and companies who want to tackle the topic of customer experience, the book offers a wealth of expert knowledge to evaluate and design their own possibilities, opportunities and corresponding project approaches. It incorporates not only first-class expert knowledge, but also Sybit's more than twenty years of experience.  <a rel=\"noreferrer noopener\" href=\"https:\/\/www.rheinwerk-verlag.de\/sap-customer-experience\/\" data-type=\"URL\" data-id=\"https:\/\/www.rheinwerk-verlag.de\/sap-customer-experience\/\" target=\"_blank\">Here<\/a> to get to the book. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>SAP Customer Experience is described in full in German for the first time in this book. For the authors of the SAP consulting company Sybit, the focus was on practical relevance.<\/p>","protected":false},"author":38,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[2,40010],"tags":[739,21354,5207,14573],"coauthors":[19920],"class_list":["post-109482","post","type-post","status-publish","format-standard","hentry","category-sap-nachrichten","category-mag-21-11","tag-customer-experience","tag-cx","tag-sapanoptikum","tag-sybit","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","image-100":"","image-480":"","image-640":"","image-720":"","image-960":"","image-1168":"","image-1440":"","image-1920":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":"","bricks_large_16x9":"","bricks_large":"","bricks_large_square":"","bricks_medium":"","bricks_medium_square":"","profile_24":"","profile_48":"","profile_96":"","profile_150":"","profile_300":""},"post_excerpt_stackable_v2":"<p>SAP Customer Experience wird in diesem Buch erstmalig in vollem Umfang in deutscher Sprache beschrieben. F\u00fcr die Autoren des SAP-Beratungshauses Sybit stand die Praxisn\u00e4he im Vordergrund.<\/p>\n","category_list_v2":"<a href=\"https:\/\/e3mag.com\/en\/category\/sap-news\/\" rel=\"category tag\">Community Nachrichten<\/a>, <a href=\"https:\/\/e3mag.com\/en\/category\/mag-21-11\/\" rel=\"category tag\">MAG 21-11<\/a>","author_info_v2":{"name":"E-3 Magazine","url":"https:\/\/e3mag.com\/en\/author\/e-3-magazin\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/posts\/109482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/comments?post=109482"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/posts\/109482\/revisions"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/media?parent=109482"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/categories?post=109482"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/tags?post=109482"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/en\/wp-json\/wp\/v2\/coauthors?post=109482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}