{"id":56658,"date":"2019-03-15T07:00:07","date_gmt":"2019-03-15T06:00:07","guid":{"rendered":"http:\/\/e3mag.com\/?p=56658"},"modified":"2020-02-09T14:44:48","modified_gmt":"2020-02-09T13:44:48","slug":"worauf-cios-2019-achten-sollten","status":"publish","type":"post","link":"https:\/\/e3mag.com\/de\/worauf-cios-2019-achten-sollten\/","title":{"rendered":"Worauf CIOs 2019 achten sollten"},"content":{"rendered":"

Um diese Frage zu beantworten, hat Ivanti hier Fokusbereiche im IT-Servicemanagement identifiziert. Zum Beispiel, dass k\u00fcnstliche Intelligenz ITSM-Prozesse zunehmend unterst\u00fctzen wird.<\/p>\n

Maschinelles Lernen und k\u00fcnstliche Intelligenz (KI) finden in den kommenden f\u00fcnf Jahren einen gro\u00dffl\u00e4chigen Eingang in das ITSM. Artificially Intelligent Service Management (AISM) wird dabei im ersten Schritt das traditionelle Service Management erg\u00e4nzen. Weiters wird die Automatisierung Freir\u00e4ume f\u00fcr \u00fcberlastete IT-Teams schaffen.<\/p>

\"Fullsize\"<\/a><\/div><\/div>\n

Apropos KI: Chatbots und nat\u00fcrliche Sprache werden 2019 ihren Eingang in den IT-Betrieb finden. Sie werden sich mittelfristig im IT-Management und ITSM etablieren.<\/p>\n

Bereits heute sind KI-gest\u00fctzte L\u00f6sungen wie Alexa im privaten Umfeld allgegenw\u00e4rtig und steigern die Erwartungen von Anwendern auf der beruflichen Ebene.<\/p>\n

\u00dcber KI-Technologien in Verbindung mit Automation ist das IT-Servicemanagement k\u00fcnftig in der Lage, neue Aufgabenbereiche zu besetzen.<\/p>\n

Der IT-Betrieb konnte sich in den vergangenen Jahren bereits erfolgreich als serviceorientierter Anbieter von Dienstleistungen im Unternehmen positionieren. IT-Organisationen werden nun zunehmend zum Berater f\u00fcr die Ausgestaltung betrieblicher Abl\u00e4ufe.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ohne technologische Unterst\u00fctzung werden CIOs in Zukunft ihre Aufgaben kaum bew\u00e4ltigen k\u00f6nnen. Welche Technologiethemen sollten sie deshalb 2019 im Blick behalten?<\/p>\n","protected":false},"author":38,"featured_media":56659,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"pmpro_default_level":"","footnotes":""},"categories":[2,27969],"tags":[22564,624,626,11210],"coauthors":[19920],"class_list":["post-56658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sap-nachrichten","category-mag-1902","tag-chatbots","tag-ki-joule","tag-kuenstliche-intelligenz","tag-maschinelles-lernen","pmpro-has-access"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"thumbnail":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-150x150.jpg",150,150,true],"medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",400,180,false],"medium_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-768x346.jpg",768,346,true],"large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-100":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-100x45.jpg",100,45,true],"image-480":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-480x216.jpg",480,216,true],"image-640":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-640x288.jpg",640,288,true],"image-720":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-720x324.jpg",720,324,true],"image-960":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-960x432.jpg",960,432,true],"image-1168":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-1440":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"image-1920":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"1536x1536":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"2048x2048":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"trp-custom-language-flag":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",18,8,false],"bricks_large_16x9":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_large":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_large_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",1000,450,false],"bricks_medium":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",600,270,false],"bricks_medium_square":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914.jpg",600,270,false],"profile_24":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-24x24.jpg",24,24,true],"profile_48":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-48x48.jpg",48,48,true],"profile_96":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-96x96.jpg",96,96,true],"profile_150":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-150x150.jpg",150,150,true],"profile_300":["https:\/\/e3mag.com\/wp-content\/uploads\/2019\/01\/shutterstock_1020647914-300x300.jpg",300,300,true]},"post_excerpt_stackable_v2":"

Ohne technologische Unterst\u00fctzung werden CIOs in Zukunft ihre Aufgaben kaum bew\u00e4ltigen k\u00f6nnen. Welche Technologiethemen sollten sie deshalb 2019 im Blick behalten?<\/p>\n","category_list_v2":"Community Nachrichten<\/a>, MAG 19-02<\/a>","author_info_v2":{"name":"E-3 Magazin","url":"https:\/\/e3mag.com\/de\/author\/e-3-magazin\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/posts\/56658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/comments?post=56658"}],"version-history":[{"count":0,"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/posts\/56658\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/media\/56659"}],"wp:attachment":[{"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/media?parent=56658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/categories?post=56658"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/tags?post=56658"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/e3mag.com\/de\/wp-json\/wp\/v2\/coauthors?post=56658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}